Terms of Service

By clicking the "I agree to terms and services box" or completing your payment on the checkout page and clicking the “Pay” button displayed online in our Lifelong Learning LLC Payment Portal as a part of your ordering process or signing any document that refers to this “General Terms” Agreement, you agree to these terms and conditions (the “Agreement”) governing the Services we provide you. Even if you do not use our Lifelong Learning LLC Portal, our non-electronic process is similar, and by using our Services, you are agreeing to these terms and conditions. Please read them carefully.

In addition to these “General Terms“, we have specific Services Agreements that describe the terms or product/service requirements that will apply. Those additional terms (“Service Terms“) will be available when you request a Service. Additional terms may be stated on our website, or online in our Client Portal, or in other documents using names such as “Agreement,” “Statement of Work (SOW),” “Invoice,” or “Receipt,” all of which are herein referred to as “Agreement(s).” Typically, the additional documents will specify details such as the price, the specific Lifelong Learning LLC Service, and the time you have agreed to use the Lifelong Learning LLC Service (one-time purchase, month-to-month, or multiple consecutive months). These additional terms and details become part of your Agreement with us when you use the particular Service.We refer to our General Terms of Services as our “General Terms” or “Agreement” when we are referring not only to our General Terms of Services but also to “Service Terms,” Agreements, Invoices, Orders, Receipts, and Policies found in documents relating to Services that Lifelong Learning LLC provides to you. Lifelong Learning LLC may add to, delete from, or modify any of these terms at any time without liability. Changes to the General Terms will not apply retroactively and will become effective 7 days after posting; however, changes to functionality or those made for legal reasons will be effective immediately. Similarly, our Service Terms, as they apply to any specific Agreement, may be revised during the term of that Agreement, and those revisions will not apply retroactively but will become effective 7 days after posting; however, revisions to functionality, for legal reasons, or if imposed by a Third Party Provider, will be effective immediately.Overview. The terms “you” and “your” refer to the person that agrees to a Service. The term “Order” or “Invoice” refers to a specific product(s) or service(s) that you have requested Lifelong Learning LLC provide. You will have agreed to this through any means, including an authorized representative of Lifelong Learning LLC who completes an order on your behalf as you instruct either over the telephone or in person or via email, or through a request via the Lifelong Learning LLC website. All Sections within our General Terms (this document) apply to all services you order. Additional terms that relate to specific Services may be described in one or more Agreements, however presented to you whether separately or through a Lifelong Learning LLC, Inc. website. In addition, you agree to be bound by the Lifelong Learning LLC General Terms of Service, Terms of Use, Privacy Policy, and any other policies that Lifelong Learning LLC posts on its website,, or any of the other Lifelong Learning LLC websites from time to time, each as it may be modified from time to time. Lifelong Learning LLC’ Privacy Policy may be viewed online on the Lifelong Learning LLC website. Lifelong Learning LLC reserves the right to modify its privacy and security policies occasionally. The Policies, your Agreement, and related documents are incorporated into and form a part of your Agreement. To the extent there is a conflict among or between any of those documents, they will govern in the following order of precedence: (a) the Invoice/Receipt, (b) the specific Agreement, (c) these General Terms, and (d) the Policies.

Authorization. Any individual that places an order with Lifelong Learning LLC on behalf of another person or business represents and warrants that (a) he or she is a duly authorized agent of that other person or business and has the authority to enter into this Agreement and to place that order on behalf of that other person or business, and (b) this Agreement is binding and enforceable against that other person or business. IF YOU DO NOT HAVE SUCH AUTHORITY, OR IF YOU DO NOT AGREE WITH THESE TERMS AND CONDITIONS, YOU MUST NOT CLICK ON THE “I AGREE” BUTTON, AND YOU MUST NOT AGREE TO ANY INVOICE OR CONFIRMATION. IF YOU PLACE AN ORDER WITH Lifelong Learning LLC ON BEHALF OF ANOTHER PERSON OR BUSINESS AND YOU DO NOT HAVE THE AUTHORITY TO BIND THAT OTHER PERSON OR BUSINESS, YOU ALSO WILL BE PERSONALLY LIABLE TO Lifelong Learning LLC UNDER THIS AGREEMENT.Services. Subject to your compliance with this Agreement, (a) you may occasionally purchase one or more Services from Lifelong Learning LLC, and (b) Lifelong Learning LLC will provide those Services to you in accordance with this Agreement. THE SERVICES ARE INTENDED SOLELY FOR BUSINESS AND COMMERCIAL USE AND NOT FOR FAMILY, HOUSEHOLD, OR CONSUMER USES.Charges and Payment of Fees, Taxes. Unless expressly provided otherwise in your Invoice, in an Agreement, or as required by law, all fees are fully earned upon payment and upon each renewal of your Service. All payments must be made in advance and, once made, are non-cancelable, and all amounts are non-refundable.You agree to pay Lifelong Learning LLC any initial one-time fee or fees, such as a set-up fee or product fee, as well as other fees related to each Service as specified in your Invoice/Receipt. All initial, one-time fees are non-refundable.In certain situations, such as special promotional multi-month commitments, the set-up fee or other initial fees may be partially or fully waived. In all cases, you must fulfill the terms set forth for qualification for the partial or full waiver, and if you fail to fulfill the terms (for example, if you exercise an included option to change or cancel the Service before completing a promotional multi-month Agreement), you then agree to pay the unpaid/waived portion of the fees as well as any specified cancellation charges or other fees that are due.If your selected Lifelong Learning LLC Service recurs or renews automatically, you understand that Lifelong Learning LLC will not send you a new Invoice for each new term or billing period unless you specifically agree to pay a different fee. If you agree to a different Service Fee, you will do so by acknowledging that different fee in a new Invoice or by agreeing in another document such as an email or Agreement. The fees for any renewal term or recurring monthly service fee will be the amount specified in your initial Invoice or in the relevant Agreement. You agree to pay all fees as and when described in your Invoice, or if your Invoice does not specify the payment terms, then you will pay the fees as and when specified in the relevant Agreement.Unless stated otherwise on your Invoice or in your Services Agreement, for Services that are provided on a “month-to-month” basis, you agree to pay the Monthly Service Fee each month on the same date you opened your account. The Monthly Service Fee is due in advance of the delivery of Services. For example, if you opened your account on March 15, your Monthly Service Fee will be due on the 15th of each month thereafter until your account is terminated; and in this example, the Monthly Service Fee for Services delivered from April 15 to May 14 would be due on April 15.Fee Changes. Lifelong Learning LLC will give you at least 30 days advance notice of any changes in ongoing fees for Services that we provide to you on a month-to-month basis. We will send this notice via email to your email address on file with Lifelong Learning LLC. If you do not want to continue Services at the new fee, you agree to cancel your Service(s) as provided in the terms associated with that Service.Taxes. You agree to pay all sales, use, value-added and other taxes (other than taxes based on Lifelong Learning LLC’ income) related to your purchase and/or use of the Services.Billing and Payment. When you provide or send your credit card or other payment information to Lifelong Learning LLC, that act will constitute your express authorization and instruction to Lifelong Learning LLC to charge that credit card or accept another payment source for all fees and other amounts due payable to Lifelong Learning LLC under this Agreement. You are solely responsible for the credit card and/or payment information you provide to Lifelong Learning LLC, and you must promptly inform Lifelong Learning LLC of any change to the issuer, account number, expiration date, security code, or other information necessary for Lifelong Learning LLC to charge that credit card or other payment source. As a Client, you may enter the Lifelong Learning LLC Portal to change your payment preference or update your relevant payment information. However, in doing so, you are not changing your agreement to pay as originally agreed. Lifelong Learning LLC, at its sole discretion, may offer invoice payment terms for certain Services, but even if Lifelong Learning LLC allows invoice payment Lifelong Learning LLC may, at any time, with or without cause, terminate your privilege to receive Services on invoice payment terms. All payments made under this Agreement must be in US Dollars. If you are on invoice payment terms, all sums not paid when due will accrue interest at the lesser of either 1.5% per month or the maximum rate allowed by law. If you fail to pay or chargeback any amount regardless of payment terms as and when due for any Service, Lifelong Learning LLC may cease providing that and all other Services, may engage the services of a collection agency and/or may enforce its legal remedies, and in that case, the prevailing party will be entitled to recover its reasonable attorney fees, whether incurred before, at trial and in any appeal or other post-judgment proceeding. In addition, Lifelong Learning LLC may charge a reinstatement fee if, after termination, you wish to reinstate Services that were terminated due to non-payment or for any other reason.Term and Renewal. Lifelong Learning LLC provides, and you purchase, the Service for the term specified in your Invoice, or if your Invoice does not specify the duration of the term, then for the duration of the term specified in the Agreement for that Service. Unless either Lifelong Learning LLC or you provide notice of termination to the other party in the manner described below, your Service will automatically renew on the same terms (except as described in Section 4 of this Services Agreement) for successive renewal terms. Each renewal term will be for the duration specified in your Invoice or Agreement. The fees payable for a Service for each renewal term may change as referenced in Section 4 of these General Terms and/or as described in the Service’s Agreement.Third-Party Services. In addition to Lifelong Learning LLC proprietary services and products, Lifelong Learning LLC is an authorized reseller of goods, services, and information (“Third Party Services“) provided by Bing®, Facebook®, Google®, Microsoft®, Yahoo!®, Yext®, and other suppliers to Lifelong Learning LLC (“Third Party Suppliers“), and some of the Services may be, or may include, Third Party Services, and Lifelong Learning LLC may or may not disclose that a Third Party Supplier is involved in the Services. For example, Lifelong Learning LLC is a certified Google® Partner, so we offer Third Party Services provided by Google. You may review Google’s “Advertiser guide: working with third parties” at http://www.google.com/adwords/thirdpartypartners/. Third Party Suppliers may require that you comply with and/or consent to terms and conditions that differ from or that are in addition to those in this Agreement regarding their respective Third-Party Services. You authorize Lifelong Learning LLC to act on your behalf and to accept all terms and conditions required by Third Party Services and Suppliers as necessary. When we accept terms on your behalf, Lifelong Learning LLC will alert you of non-compliance issues of which we are aware. Even so, you are primarily responsible for your compliance with the terms of all Third Party Services and for understanding their terms and conditions of service. Any warranties related to Third Party Services are those of the Third-Party Supplier and not of Lifelong Learning LLC. You acknowledge and agree that Lifelong Learning LLC Third Party Suppliers, such as Bing®, Facebook®, Google®, Microsoft®, Yahoo!®, and Yext® are third-party beneficiaries to this Agreement to the extent that this Agreement contains provisions which relate to your use of their software and that those related provisions are made expressly for the benefit of Third Party Suppliers and are enforceable by Third Party Suppliers in addition to Lifelong Learning LLC. ANY WARRANTIES RELATED TO THIRD PARTY SERVICES ARE THOSE OF THE THIRD-PARTY SUPPLIER, AND NOT OF Lifelong Learning LLC. Lifelong Learning LLC IS NOT RESPONSIBLE FOR AND WILL NOT HAVE ANY LIABILITY CONCERNING ANY THIRD PARTY SERVICES. Lifelong Learning LLC reserves the right, in its sole discretion, to change, suspend, terminate, or cancel your access to and use of Third-Party Services. Without limiting the preceding, if a Third-Party Supplier ceases to make any Third Party Services available to Lifelong Learning LLC on reasonable terms or that Third Party Supplier significantly changes its Services, Lifelong Learning LLC may, without penalty or premium, stop offering those Third Party Services and the Services that rely on those Third Party Services. CLIENT RELEASES Lifelong Learning LLC FROM ANY LIABILITY RELATED TO OR ARISING FROM ANY THIRD-PARTY SERVICES OR TO ANY THIRD-PARTY SUPPLIERS.

You own the intellectual property rights and all good will associated with your trademarks, copyrighted works, and confidential information you deliver to Lifelong Learning LLC (the “Client Intellectual Property”). Depending upon the Service we provide to you, we may ask that you provide to us images, videos, written, visual and auditory content, materials, and the like (the “content”) and when you do provide content to Lifelong Learning LLC, you certify that you own or have the legal right to use the provided content.Lifelong Learning LLC, the Third Party Suppliers, and their respective licensors own the intellectual property rights and all goodwill associated with the following (the “Lifelong Learning LLC Intellectual Property“): (a) their trademarks, copyrighted work, confidential information and other intellectual property and proprietary rights associated with their respective Services; and (b) all suggestions, ideas, enhancements, requests, feedback, recommendations, comments and other information that you or your agents provide to Lifelong Learning LLC relating to the Services (and you hereby assign all right, title, and interest in and to that information to Lifelong Learning LLC).Licenses.DISCLAIMERS AND LIMITATIONS.ALL SERVICES ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS EXCEPT AS OTHERWISE PROVIDED IN THIS AGREEMENT, AND YOUR USE OF THE SERVICES IS SOLELY AT YOUR OWN RISK. YOU WILL BE SOLELY RESPONSIBLE FOR ANY DAMAGE TO YOUR COMPUTER SYSTEM OR LOSS OF DATA THAT RESULTS FROM YOUR USE OF THE SERVICES OR THE DOWNLOADING OF ANY MATERIAL AND/OR DATA FROM ANY SOURCE PROVIDED BY Lifelong Learning LLC, A THIRD-PARTY SUPPLIER, OR THEIR RESPECTIVE LICENSORS AND OTHER CONTRACTORS. Lifelong Learning LLC, ON ITS OWN BEHALF AND ON BEHALF OF THE THIRD-PARTY SUPPLIERS AND THEIR RESPECTIVE LICENSORS AND OTHER CONTRACTORS, EXPRESSLY DISCLAIMS ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, COURSE OF DEALING AND USAGE IN THE TRADE. WITHOUT LIMITING THE PRECEDING, NEITHER Lifelong Learning LLC NOR THE THIRD PARTY SUPPLIERS OR THEIR RESPECTIVE LICENSORS OR OTHER CONTRACTORS WARRANT THAT THE SERVICES (a) WILL BE SUITABLE FOR OR WILL MEET YOUR EXPECTATIONS OR REQUIREMENTS; (b) WILL BE EFFECTIVE OR WILL ACHIEVE ANY PARTICULAR RESULTS OR BUSINESS OBJECTIVES; (c) WILL BE UNINTERRUPTED, TIMELY, SECURE, RELIABLE, ERROR-FREE OR FREE OF VIRUSES OR OTHER HARMFUL OR DISABLING CODE OR WILL OPERATE IN COMBINATION WITH ANY OTHER HARDWARE, SOFTWARE, SYSTEM OR DATA; OR (d) WILL INCLUDE OR GENERATE INFORMATION THAT IS ACCURATE OR RELIABLE. TO THE EXTENT ANYONE AT Lifelong Learning LLC PURPORTS TO MODIFY THESE LIMITATIONS, YOU MAY RELY ON THAT MODIFICATION ONLY IF IT IS DESCRIBED IN REASONABLE DETAIL IN WRITING AND HAS BEEN SIGNED BY AN OFFICER OF Lifelong Learning LLC. [SOME STATES DO NOT ALLOW THE EXCLUSION OF CERTAIN WARRANTIES, AND SOME OF THE EXCLUSIONS IN THIS AGREEMENT MAY NOT APPLY TO YOU.]Neither Lifelong Learning LLC, the Third Party Suppliers, nor their respective licensors and other contractors will have any liability, and they expressly disclaim any responsibility for any losses, damages, liabilities, costs, or expenses resulting from or relating to: (a) access delays or access interruptions; (b) data non-delivery or data miss-delivery; (c) force majeure events; (d) the unauthorized use or misuse of your log-on information; (e) errors, omissions, or misstatements in, or your inability to use, any Services; (f) the deletion of or failure to store email messages; (g) the development or interruption of your website; and (h) limitations, incompatibilities, defects, or other problems inherent in xml, xslm, or any other standard that is not controlled solely by Lifelong Learning LLC.TO THE EXTENT PERMITTED BY LAW, ANY CLAIM OR CAUSE OF ACTION ARISING OUT OF OR RELATED TO ANY SERVICES OR THIS AGREEMENT MUST BE FILED WITHIN ONE YEAR AFTER THAT CLAIM OR CAUSE OF ACTION AROSE, OR THAT CLAIM WILL BE FOREVER BARRED.NEITHER Lifelong Learning LLC, THE THIRD-PARTY SUPPLIERS NOR THEIR RESPECTIVE LICENSORS OR CONTRACTORS WILL BE LIABLE FOR ANY LOST PROFITS, LOSS OF USE, COST OF CURE, OR FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES EVEN IF Lifelong Learning LLC HAS BEEN ADVISED OF THE POSSIBILITY OF THOSE DAMAGES. Lifelong Learning LLC’ ENTIRE LIABILITY, AND YOUR EXCLUSIVE REMEDY, IN LAW, IN EQUITY OR OTHERWISE, WITH RESPECT TO ANY SERVICE, Lifelong Learning LLC’ NEGLIGENCE AND/OR ITS BREACH OF THIS AGREEMENT, IS LIMITED TO THE AMOUNT YOU PAID FOR THE SERVICE GIVING RISE TO THE CLAIM DURING THE 12 MONTHS PRECEDING THE DATE THE CLAIM AROSE. [TO THE EXTENT THAT A STATE DOES NOT PERMIT THE EXCLUSION OR LIMITATION OF LIABILITY DESCRIBED IN THIS SECTION, Lifelong Learning LLC’ LIABILITY IS LIMITED TO THE EXTENT PERMITTED BY LAW IN THOSE STATES.]None of the preceding disclaimers, exclusions, or limitations will apply to (a) your failure to pay the fees and other charges for the Services and any attorney fees incurred by Lifelong Learning LLC under Sections 4 and/or 5 of this Services Agreement in connection with the collection of those amounts; (b) either party’s breach of Section 8 (Ownership) or Section 9 (Licenses) of this Services Agreement; or © amounts paid or payable to unrelated third parties under Section 12 (Indemnity) of this Services Agreement and related defense costs.Indemnity.Lifelong Learning LLC will release, indemnify, defend, and hold harmless you and your agents, employees, officers, directors, shareholders, affiliates and assigns (collectively, the “Client Indemnitees“) from all liabilities, claims, damages, costs, and expenses, including reasonable attorney fees and expenses (each, an “Indemnified Loss“), relating to or arising out of (a) Lifelong Learning LLC’ breach of this Agreement [or negligence], or (b) copyright infringement specifically relating to Lifelong Learning LLC-provided components or Lifelong Learning LLC-provided content in the Lifelong Learning LLC Services (other than Third Party Services) that we provide to you.You will release, indemnify, defend, and hold harmless Lifelong Learning LLC, the person providing the Third Party Services, and any of their licensors, contractors, agents, employees, officers, directors, shareholders, affiliates, and assigns (collectively, the “Lifelong Learning LLC Indemnitees“) from all Indemnified Losses, relating to or arising out of (a) your breach of this Agreement or negligence; (b) a claim by any person providing Third Party Services; (c) the inclusion of any other person’s trademarks in any metatags or other elements of a Service; (d) any comments, documents or other content that any person’s posts on your website or any other public electronic forum associated with you, your goods, services or other products; or (e) any goods, services, information, material or content on your website or which you provide to Lifelong Learning LLC for us to use on your behalf.As a condition to receiving the protections described in this Section 11, the person entitled to those protections (the “Indemnitee“) must (a) provide the party obligated to provide those protections (the “Indemnitor“) prompt notice of any claim that might give rise to an Indemnified Loss (except that failure to give prompt notice will not limit, impair or otherwise affect the Indemnitee’s rights unless the Indemnitor is prejudiced by that failure, and then only to the extent of the prejudice); and (b) give the Indemnitor full and complete authority (including settlement authority), information and assistance for the defense of that claim; and neither party will settle any such claim without the other party’s prior written consent except that the Indemnitor may enter into a settlement agreement as long as it includes a full and final release of all claims against the Indemnitee, does not admit fault or liability by the Indemnitee and does not impose any continuing obligations on the Indemnitee.